At Risse Up, customer satisfaction matters to us. Please review the policy below for details about returns, faulty products, and the steps required to request a return.
Returns are accepted for products found to be faulty within 15 days of delivery. To be eligible, the issue must be reported within that period and supported with the required details.
1. Return Eligibility
We accept returns only for products that are confirmed to be faulty, damaged, or defective. Return requests must be made within 15 days from the delivery date.
2. Condition of Returned Items
Returned items should be kept in their original condition as much as possible, including original packaging where available. Items must not show signs of misuse, improper storage, or intentional damage.
3. Standard Return Procedure
- Contact us within 15 days of delivery.
- Provide your order number and a clear description of the issue.
- Send clear photos showing the faulty or damaged product.
- Wait for review and return approval from our team.
- If approved, follow the return instructions provided by us.
4. Inspection and Approval
Once the returned product is received, we will inspect it to verify the reported issue. Approval of a refund, replacement, or store credit will depend on the inspection result.
5. Non-Returnable Situations
- Return requests made after 15 days of delivery
- Products that are not faulty or defective
- Damage caused by misuse, mishandling, or improper storage
- Products altered after delivery
- Clearance, final sale, or specially ordered items if stated as non-returnable
6. Refunds or Replacements
If a return is approved after inspection, we may offer a replacement, refund, or store credit, depending on product availability and the nature of the issue.
7. Return Shipping
Return shipping instructions will be shared after the return request is reviewed. If the return is approved because the product is faulty, damaged, or sent in error, we may determine the appropriate return or replacement arrangement.
8. Contact Us
For all return requests, please contact us using the contact information provided on our website. Include your order number, product details, and photos of the issue for faster review.